Refund Policy

This summarizes Sections 9, 10, 12 and 13 of our Terms of Service, which control if anything here differs.

Cancelling

Cancel any time from your account page (My buildings, then Cancel subscription) or by emailing support@finealertnyc.com. You won't be charged again, and paid features continue to the end of the month you've already paid for. We email a confirmation.

No partial-month refunds

A monthly payment isn't refundable once that month has begun. We don't give refunds or credits for partial months, unused or removed buildings, moving to a smaller plan, not using the Service, or alerts missed because of a government data source or your email provider.

When we do refund

We refund the affected month if, within 30 days of the charge, you tell us that:

• you were charged after your cancellation took effect (including an email cancellation that reached us before the billing date);
• you were charged twice for the same period, or charged an amount you didn't authorize; or
• a failure of our own systems stopped your buildings from being checked or alerts from being sent for a substantial part of that month.

We also refund anything charged at a price shown in error, give a prorated refund if we materially cut your plan's features and you cancel, and refund the unused part of the month if we discontinue the Service or end your plan for a reason other than a breach of our Terms. Plans ended because of a material breach of our Terms aren't refunded.

How to ask

Email support@finealertnyc.com with your account email and the charge date. Refunds are limited to what you paid for the affected period and go back to the original card only, usually within 5 to 10 business days. Courtesy refunds beyond this policy are one-time and don't set a precedent.

Card disputes

Please contact us before disputing a charge with your card issuer; we can usually fix billing problems faster. A dispute doesn't cancel your plan. If you dispute a charge you authorized that isn't refundable under this policy, we'll share your subscription records with the card issuer and may pause paid features while the dispute is open. Your rights to dispute genuine billing errors under federal law are not affected.

NOLKENS & CO. LLC · FineAlert NYC · support@finealertnyc.com